Last updated: January 2026
Results may vary
As with any medical treatment or health-related product or service, results vary from person to person. Outcomes depend on many individual factors, including your health history, current conditions, genetics, other medications, adherence to clinical instructions, lifestyle, and environmental factors.
Any descriptions of potential benefits, improvements, or expected outcomes are not guarantees. Your experience may differ from examples, testimonials, or illustrations.
Informed consent and consent to treat
This Telehealth Consent and Consent to Treat (Consent) explains how telehealth works and obtains your informed consent to receive healthcare services using telehealth technologies.
By checking a box, clicking an “I Agree” button, or otherwise digitally signing or acknowledging this Consent, you confirm that you have read, understood, and agree to it.
If you do not agree, do not create an account and do not use telehealth services.
You also authorize any person who accepts this Consent on your behalf using your device or account credentials to act as your agent for that purpose.
Emergency notice
Telehealth is not for emergencies.
If you are experiencing a life-threatening situation, including chest pain, difficulty breathing, sudden loss of consciousness, severe injury, or thoughts of harming yourself or others, call 911 immediately or go to the nearest emergency room.
You may also call or text the 988 Suicide and Crisis Lifeline by dialing 988.
Purpose
The purpose of this Consent is to:
- explain how telehealth works
- describe benefits, limitations, and risks
- obtain your informed consent to receive healthcare services using telehealth technologies
Parties and roles
Head to Toe Healthcare, PLC (we, us, or our) provides general and non-clinical support for the telehealth experience, including account access support, basic navigation, and administrative assistance.
Clinical services are provided by independent, licensed healthcare professionals and/or clinician groups (Providers). Providers are solely responsible for clinical decision-making, including whether telehealth is appropriate, what care to provide, and whether to prescribe medication.
We use a clinical support organization that helps facilitate access to Providers and supports care operations, including routing clinical requests and prescription coordination through the platform (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.
We are not your treating clinician and do not provide medical diagnosis, treatment, or prescriptions.
Definitions
- Telehealth means the use of electronic communications and technology to provide healthcare services remotely
- Service means the tools and platforms used to support telehealth
- You or your means the patient receiving telehealth services
How telehealth may be used
Telehealth may be used for evaluation, consultation, diagnosis, treatment planning, prescribing decisions, follow-up care, monitoring, and patient education, as determined appropriate by your Provider.
Telehealth interactions may include:
- real-time audio or video communication
- asynchronous communication such as messaging and forms
- sharing medical records, images, and health data
- review of lab results and diagnostic data
- administrative communications for care coordination
Your Provider may determine telehealth is not appropriate and may direct you to in-person care.
Alternatives to telehealth
Telehealth is optional. You may choose in-person care where available.
Anticipated benefits
Telehealth may offer:
- access to care without travel
- improved scheduling convenience
- continuity of care
- remote education and monitoring
No specific outcomes are guaranteed.
Potential risks and limitations
Telehealth risks may include:
- inability to perform physical exams
- delayed or missed diagnoses
- reliance on incomplete or inaccurate information
- technology failures or interruptions
- privacy and security risks
- legal or regulatory limitations
By agreeing, you accept these risks.
Your responsibilities
You agree to:
- provide accurate and complete health information
- submit requested documentation and updates
- monitor communications and respond promptly
- follow Provider instructions
Failure to do so may result in harm or delays.
Prescriptions, pharmacies, and fulfillment
If prescribed, medications may be sent to a pharmacy of your choice where permitted.
You understand:
- prescriptions are not guaranteed
- availability varies by location
- some medications require follow-up or testing
- prescription products are generally non-returnable
Laboratory testing and diagnostics
Providers may require lab testing.
You understand:
- results may be inaccurate or delayed
- labs are independent third parties
- follow-up or repeat testing may be required
Privacy, HIPAA, and electronic communications
Telehealth may involve sharing personal and protected health information (PHI).
PHI is generally handled by Providers under HIPAA where applicable.
Additional information is governed by our Privacy Policy at:
www.headtotoehealthcare.org
Some communications (email, SMS, phone) may not be fully secure.
You are responsible for protecting your devices and accounts. No system is completely secure.
Technical issues and response times
Providers may not be immediately available.
If technical issues occur, you may need to reschedule or seek care elsewhere.
Do not delay emergency care due to technical issues.
Support contacts
For general and non-clinical support:
support@headtotoehealthcare.org
For clinical routing support:
support@healthaide.io
Location and eligibility
Telehealth depends on your location and Provider licensure.
You must provide accurate location information when requested.
Consent to treat
You consent to evaluation and treatment via telehealth, including consultation, records review, testing, and prescribing decisions where appropriate.
No guarantees
No guarantees are made regarding outcomes, prescriptions, response times, or service availability.
Withdrawal of consent
You may withdraw consent at any time by discontinuing use of telehealth services.
This does not affect prior actions or disclosures.
Acknowledgment
By accepting this Consent, you confirm that:
- you have read and understood this document
- you had the opportunity to ask questions
- you understand the risks and benefits
- you consent to telehealth treatment
Signature and electronic acceptance
Electronic acceptance has the same legal effect as a handwritten signature.
You may request a copy of this Consent by contacting:
support@headtotoehealthcare.org
Contact
General and non-clinical support: support@headtotoehealthcare.org
Clinical routing support: support@healthaide.io